Collection: Shipping/Return Policies
Packaging
All products are packed with the utmost care to minimize the possibility of damage during shipping. As a collector myself, I have experienced firsthand the disappointment of receiving a hard-to-find item that was damaged due to inadequate packaging. However, no matter how well an item is packed, there is always the possibility of damage caused by negligence on the part of the carrier. If your item arrives damaged, refer to the "Returns" section below.
Shipping
Under normal circumstances, I make every effort to ship all in-stock items within 4 business days. Handling time may be longer during holidays, inclement weather, or immediately following large incoming shipments of new-releases.
Pre-orders are shipped as soon as they become available. Estimated availability dates are shown on the individual product pages, and may be subject to production delays, shipping delays, and/or US Customs delays.
If you need to have your package expedited, please contact me before placing your order. I will do my best to accommodate special requests whenever possible. Special handling may incur additional charges.
Due to the increasing frequency of lost and damaged packages, I no longer ship internationally. I now ship only to the 50 US states. Many thanks for your understanding.
PLEASE NOTE: It is a very common occurrence for both UPS and USPS to mark something as "delivered" before it actually gets delivered! I can't fathom how or why this can happen, but it does....frequently! If this happens to your package, please wait 24-48 hours for it to show up. After 48 hours, I will be able to file an insurance claim, but prior to that, there is absolutely nothing I can do. Once the package is turned over to the carrier, I no longer have any control over it, nor do I have any inside information on its whereabouts; I only have access to the same tracking information that you have. In other words, I cannot "find" your package if it is not where the carrier says it is. All I can do is help you with a replacement or refund AFTER it has been proven that the carrier bungled your delivery.
Returns
Items may be returned only in case of shipping damage or factory defects. All defects and/or damage must be reported within 48 hours of receipt of package.
SHIPPING DAMAGE:
Every item is fully insured and very carefully packed to minimize the possibility of shipping-related damage. If you receive a damaged item, all packing materials must be kept, and photos of the damaged item and packing materials must be sent to TOYCARGEEK within 48 hours. These are the requirements of the insurance carrier, and no claims can be filed without the proper documentation. Once I receive all of the proper documentation, I will promptly provide a replacement or refund, whichever you choose.
As much as I would like to handle the entire process myself to spare you the inconvenience, the insurance carrier requires the information to be provided by the recipient (presumably to help guard against fraudulent claims).
Shipping damage is a huge expense for model dealers; sometimes the models are damaged on the way to us, sometimes they are damaged on the the way to you. Your assistance in the event of damage is very helpful and appreciated, as the more claims that can be successfully processed mean less likelihood that we dealers will have to raise prices to cover such losses.
FACTORY DEFECTS:
Please note that a majority of items sold by TOYCARGEEK are hand-built, limited run items. Just like all hand-crafted items, variations may be present, and are not considered defects. Examples of true defects are missing, loose, or broken parts, or obvious and glaring problems with the finishing of the model. While it is not possible to fully inspect each model that gets shipped, all models are given a quick visual exam through the packaging, and a gentle "shake test" to assure that the model is properly secured inside the manufacturer's package, and has no loose parts.
Please use the contact button below to notify TOYCARGEEK of damage, or if you have any questions or comments about this policy.