Collection: Politiques d'expédition/retour

Retours et remboursements

Généralement, toutes les ventes sont définitives. Cependant, les retours et/ou remboursements peuvent être envisagés au cas par cas en contactant dave@toycargeek.com. Mon objectif est la satisfaction totale de mes clients et je serai prêt à travailler avec vous pour atteindre cet objectif !

Veuillez signaler immédiatement tout dommage dû au transport à dave@toycargeek.com afin que les mesures appropriées puissent être prises.

Temps de traitement

Veuillez prévoir trois jours ouvrables pour le traitement de la commande avant qu'elle ne soit livrée à l'expéditeur. Un traitement accéléré ou autre traitement spécial est disponible moyennant des frais supplémentaires ; veuillez contacter dave@ toycargeek.com pour en discuter.

Packaging

All products are packed with the utmost care to minimize the possibility of damage during shipping. As a collector myself, I have experienced firsthand the disappointment of receiving a hard-to-find item that was damaged due to inadequate packaging. However, no matter how well an item is packed, there is always the possibility of damage caused by negligence on the part of the carrier.

Shipping

Under normal circumstances, I make every effort to ship all orders within 3 business days. Handling time may be longer during holidays, inclement weather, or immediately following large new-release incoming shipments. If you need to have your package expedited, please contact me right away. Special handling may incur additional charges.

Returns

Items may be returned only in case of shipping damage or factory defects. All defects and/or damage must be reported within 48 hours of receipt of package.

SHIPPING DAMAGE:

Every item is fully insured and very carefully packed to minimize the possibility of shipping-related damage. If you receive a damaged item, all packing materials must be kept, and photos of the damaged item and packing materials must be sent to TOYCARGEEK within 48 hours. These are the requirements of the insurance carrier, and no claims can be filed without the proper documentation.

FACTORY DEFECTS:

Please note that a majority of items sold by TOYCARGEEK are hand-built, limited run items. Just like all hand-crafted items, variations may be present, and are not considered defects. Examples of defects are missing, loose, or broken parts, or obvious and glaring problems with the finishing of the model. All models are given a gentle "shake test" prior to packing to assure that there are no loose parts, and that the model is properly secured inside the manufacturer's package.