Collection: Politiques d'expédition/retour
Retours et remboursements
Généralement, toutes les ventes sont définitives. Cependant, les retours et/ou remboursements peuvent être envisagés au cas par cas en contactant dave@toycargeek.com. Mon objectif est la satisfaction totale de mes clients et je serai prêt à travailler avec vous pour atteindre cet objectif !
Veuillez signaler immédiatement tout dommage dû au transport à dave@toycargeek.com afin que les mesures appropriées puissent être prises.
Temps de traitement
Veuillez prévoir trois jours ouvrables pour le traitement de la commande avant qu'elle ne soit livrée à l'expéditeur. Un traitement accéléré ou autre traitement spécial est disponible moyennant des frais supplémentaires ; veuillez contacter dave@ toycargeek.com pour en discuter.
Packaging
All products are packed with the utmost care to minimize the possibility of damage during shipping. As a collector myself, I have experienced firsthand the disappointment of receiving a hard-to-find item that was damaged due to inadequate packaging. However, no matter how well an item is packed, there is always the possibility of damage caused by negligence on the part of the carrier. If your item arrives damaged, refer to the "Returns" section below.
Shipping
Under normal circumstances, I make every effort to ship all orders within 3 business days. Handling time may be longer during holidays, inclement weather, or immediately following large new-release incoming shipments. If you need to have your package expedited, please contact me right away. Special handling may incur additional charges.
Returns
Items may be returned only in case of shipping damage or factory defects. All defects and/or damage must be reported within 48 hours of receipt of package.
SHIPPING DAMAGE:
Every item is fully insured and very carefully packed to minimize the possibility of shipping-related damage. If you receive a damaged item, all packing materials must be kept, and photos of the damaged item and packing materials must be sent to TOYCARGEEK within 48 hours. These are the requirements of the insurance carrier, and no claims can be filed without the proper documentation. Once I receive all of the proper documentation, I will promptly provide a replacement or refund, whichever you choose.
As much as I would like to handle the entire process myself to spare you the inconvenience, the insurance carrier requires the information to be provided by the recipient (presumably to help guard against fraudulent claims).
Shipping damage is a huge expense for model dealers; sometimes the models are damaged on the way to us, sometimes they are damaged on the the way to you. Your assistance in the event of damage is very helpful and appreciated, as the more claims that can be successfully processed mean less likelihood that we dealers will have to raise prices to cover such losses.
FACTORY DEFECTS:
Please note that a majority of items sold by TOYCARGEEK are hand-built, limited run items. Just like all hand-crafted items, variations may be present, and are not considered defects. Examples of true defects are missing, loose, or broken parts, or obvious and glaring problems with the finishing of the model. While it is not possible to fully inspect each model that gets shipped, all models are given a quick visual exam through the packaging, and a gentle "shake test" to assure that the model is properly secured inside the manufacturer's package, and has no loose parts.
Please use the contact button below to notify TOYCARGEEK of damage, or if you have any questions or comments about this policy.